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FREQUENTLY ASKED QUESTIONS

If you do not find the answer to your question below, please don’t hesitate to contact us via the “Contact” link at the footer of our site.

What makes Kinderfeets a sustainable company?
Kinderfeets products are made using fast-growing Bamboo, an extremely adaptable and resilient crop that has the ability to self-regenerate. Bamboo also doesn’t require toxic chemicals or artificial pesticides for growth and maintenance, which makes it both toxin-free and more cost-effective.

When we’re not using Bamboo, we’re using eco-friendly birch wood and/or FSC-certified German beechwood. We also use non-toxic, water-based paints and lacquers, minimal packaging and recycled paper for product information to set children up for a lifetime of planet-friendly living.

Furthermore, part of our annual profits is put toward Trees for the Future – a nonprofit organization that partners with businesses like us to plant trees and combat deforestation.

Where can I purchase Kinderfeets products?
You can always purchase Kinderfeets products through our website. Additionally, you can find them on Amazon and many local toy stores. If you are an international buyer, please visit the “Distributors” link at the footer of our site and contact the distributor in your country.

When can I expect to receive my Kinderfeets product after purchasing?
We currently do not offer rush delivery service for our website orders. Depending on where you are located in Canada, you can expect to receive your product within 2-8 days of shipment. Please note that shipping delays are possible during the holiday season.  For questions about the status of your shipment, please contact the carrier directly.  We will provide you with a tracking number as soon as your order ships.

What is your returns policy?
You can return your order for a refund within 15 days of the date on which it was received. Refunds will be credited to the original payment method that was used for purchase. Please note, we cannot refund any shipping fees.

Items must be returned in the original packaging, including the outer brown box and accompanied with original proof of purchase. If the product is damaged, soiled, shows signs of wear and tear or is not in the original box and sealed plastic bag, complete with instructions, it will not be accepted for a refund.

If you wish to return your purchase, please contact our customer service team at service@kinderfeetscanada.com

If your purchase is damaged, or you are experiencing problems please contact our warranty department by emailing rarequest@alcadistribution.com. Please provide a description of the problem you are experiencing as well as contact information for our team to reach you.

All returns must be accompanied by a RA (return authorization) number, which may be obtained by emailing service@kinderfeetscanada.com.

You will need to clearly mark this RA number on your returning parcel, and reference it on all email correspondence. You will be responsible for the shipping costs incurred to return the parcel. Please allow 8 – 10 business days for your refund to be processed.  Once the refund is authorized, you will be credited for the cost of the product and applicable taxes, less the initial shipping cost.  Please allow up to 2 billing cycles for the credit adjustment to appear on your credit card statement.

We reserve the right to refuse a refund if the merchandise is not in its original condition or packaging.

All products include a one-year warranty from date of purchase for manufacturer's defects.  Contact us at service@kinderfeetscanada.com for warranty claims and include a photo of the defect, a description, as well as a copy of your receipt.

All sale items are final sale.

Where can I find instruction manuals for Kinderfeets products?

All instruction manuals can be found in the Manuals page. If you don’t find what you’re looking for, please contact us and we’ll be happy to help you.

Do Kinderfeets products require maintenance?
Slight maintenance may be required over time. Bolts may loosen on the bikes from use, so be sure to check them before each ride! Don’t leave or store your Kinderfeets products outside. They are protected by a lacquer coating but are made of wood and are therefore susceptible to damage caused by exposure to rain and wet conditions. ALL Kinderfeets products should be stored in a dry, cool space to ensure quality and lasting use. Warranty may be voided if regular maintenance is not performed and storage recommendations are not followed.

What happens if my child’s Kinderfeets product needs a replacement part or breaks?
Visit the “Kinderfeets Parts” section on the Collections page to place an order for the parts that you need. If you are experiencing an issue within the one-year warranty, you can contact us and we’ll be happy to help you.

What makes Kinderfeets’ products safer for my child than others on the market?
The intentional and functional design behind each Kinderfeets product ensures child safety and user-friendliness. All toys are handmade using sustainable materials, non-toxic finishings and non-formaldehyde glue to protect both children and the environment. Products are also safety tested for the European, North American and Australian markets: including CE, ASTM, EN71 and AS/NZS 8124.

How will Kinderfeets products help my child develop?
Kinderfeets’ active toys support children in their development of gross motor skills, balance and coordination - all while encouraging them to gain self-esteem through independent play. Other products strengthen fine motor skills alongside cognitive, social and language development. Each Kinderfeets product is manufactured to stimulate a child’s imagination, increase their capacity for joy, support their development and encourage their overall growth!
Each Kinderfeets product is manufactured to stimulate a child’s imagination, increase their capacity for joy, support their development of physical and cognitive skills, and encourage their overall growth!

I am a retailer or importer and want to talk about a partnership. How do I go about doing so?
Contact our Canadian Distributor, ALCA Distribution Inc, via their Contact Form here and be sure to express your interest. We would love to discuss a potential partnership!

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