Free Shipping on orders $50+. | Our warehouse is open and we are processing orders, however due to the flooding, mudslides and road closures in BC, there are delays with shipments outside of the lower mainland.

What is Kinderfeet's shipping policy?

When you place an order with Kinderfeets, in-stock items leave our shipping facility in 1-3 business days. Processing times may increase to five business days during promotional periods. We initiate shipments Monday through Friday.  You will be sent a shipping confirmation email with a tracking number.  Please allow approximately 2-8 business days from the time your order leaves the warehouse for the postal carrier to deliver to your address.  If you have questions or concerns regarding your shipment, please contact the postal carrier directly. Please note that due to COVID-19, many postal carriers are experiencing longer than normal shipping times.  We thank you in advance for your patience. 

If you have any questions about shipping, please email us at service@kinderfeetscanada.com, drop us a note using our Contact Form here, or call us at 1.866.627.9690

What is Kinderfeet's return policy?

We value your business and want you to be completely satisfied with Kinderfeets products. Unused items in original packaging may be returned for a full refund within 15 days from the date the order was placed. If you wish to return your purchase, please contact our customer service team at rarequest@alcadistribution.com

If your purchase is damaged, or you are experiencing problems please contact our warranty department by emailing service@kinderfeetscanada.com. Please provide a description of the problem you are experiencing as well as contact information for our team to reach you. 

All returns must be accompanied by a RA (return authorization) number, which may be obtained by emailing rarequest@alcadistribution.com.

You will need to clearly mark this RA number on your returning parcel, and reference it on all email correspondence. You will be responsible for the shipping costs incurred to return the parcel. Once the refund is authorized, you will be credited for the cost of the product and applicable taxes, less the initial shipping cost. 

We reserve the right to refuse a refund if the merchandise is not in its original condition or packaging.

Please allow 8 – 10 business days for your refund to be processed. 

All sale items are Final Sale and are not eligible for returns.

What is Kinderfeet's warranty policy?

All products include a one-year warranty from date of purchase for manufacturer's defects.  Contact us at service@kinderfeetscanada.com for warranty claims and include a photo of the defect, a description, as well as a copy of your receipt.

Is shopping on Kinderfeetscanada.com secure?

You can shop with Kinderfeets with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works. The company adheres to strict industry standards for payment processing, including:

128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

Industry leading encryption hardware and software methods and security protocols to protect customer information.

Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

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